Refund Policy

1 General Refund Policy

At ANOMIT INFOTECH, we are committed to providing top-tier custom software development, modern web solutions, mobile applications, and exceptional client service. However, we understand that unique circumstances may arise where a refund or cancellation is requested.

This Refund Policy outlines the terms, criteria, and procedures governing refunds for our technology and consulting services. Because our deliverables consist of tailored intangible engineering services, intellectual work, and dedicated developer time, refund eligibility is evaluated based on specific project stages and executed service contracts.

2 Refunds for Custom Software Development

A. Before Project Commencement

If the client requests cancellation before our engineering and design team begins active development work, a full refund of the initial advance payment will be provided, minus any non-refundable payment gateway processing fees or direct setup costs incurred.

B. After Project Commencement (Work In Progress)

Once project planning, architecture design, UI/UX prototyping, or coding has commenced, refunds are strictly determined by the completion of agreed milestones and deliverables:

• Milestone-Based Projects: Payments allocated to completed and approved milestones are strictly non-refundable. For ongoing incomplete milestones, any refund will be calculated proportionally based on documented hours and work completed up to the official date of written cancellation notice.
• Completed & Accepted Delivery: Once source code, web applications, or software systems are handed over, deployed, or signed off by the client, no refunds will be granted. Delivery and handover represent final client acceptance.

3 Refunds for Software Maintenance & Support

• Current Billing Period: Once a monthly subscription cycle has commenced, fees paid for the ongoing period are non-refundable.
• Annual Subscriptions: For annual support plans cancelled mid-term, unused future months may be refunded on a pro-rata basis, recalculating consumed months at the standard non-discounted monthly rate.

4 Consulting & Advisory Engagements

• Before Consultation Begins: If you cancel a scheduled consultation or architectural advisory session at least 48 hours in advance, a full refund of any prepaid retainer will be issued, minus applicable processing fees.
• After Consultation Rendered: Once advisory hours or discovery sessions have taken place, payments are non-refundable. If you have valid concerns regarding service quality, please submit detailed feedback so our leadership can investigate and propose an equitable remedy.

5 Non-Refundable Charges

The following charges and expenses are non-refundable under all circumstances:

• Payments for completed milestones, approved software sprints, and delivered digital assets.
• Direct third-party costs procured on the client's behalf (e.g., domain names, cloud hosting servers, third-party APIs, SaaS licenses, SSL certificates, premium plugins).
• Administrative, transaction, and payment gateway processing fees charged by banking partners or merchant processors.
• Expedited or rush delivery charges.

6 Refund Request Process & Timeline

To submit an official refund or cancellation request, please follow these steps:

7 Dispute Resolution & Commitment to Quality

We believe in establishing long-term, mutually successful partnerships. If you are dissatisfied with any aspect of our services or deliverables, we strongly encourage reaching out to our leadership directly before initiating a payment dispute.

Our engineering team will diligently work with you to revise, refine, and resolve technical issues to achieve full alignment with agreed project requirements.

8 Changes to this Refund Policy

ANOMIT INFOTECH reserves the right to modify or update this Refund Policy at any time. Any changes will be published directly on this page with the updated revision date. Updated policies will apply to all subsequent service agreements and transactions.